JOB SUMMARY
The SAP EDI Consultant is a position that provides an opportunity to work in a fast-paced collaborative environment where they have to be monitoring our and customer infrastructure and resolve any incident that appears
GENERAL ACCOUNTABILITIES
· Takeover of incoming customer requests and incidents in SAP and non-SAP area
· Dispatch incoming tickets to the respective teams
· Effectively collaborate with 2nd and 3rd level teams
· Transfer and development of the business processes of our customers
· Take on ticket resolution for dedicated services
· Follow-up on ticket resolution and ensure escalation of ticket where necessary
· Ensure timely resolution of tickets
· Provide input for process improvements
· Documentation of the processes and applications
· Daily monitoring of EDI interfaces and MDG +troubleshooting
TECHNICAL SKILLS
- Knowledge in the SAP PI/PO instance
- Knowledge with XML definitions
- Knowledge on EDI message types 850, 860, 856, 810 transactions
- Knowledge working with B2B adapter for designing and developing EDI mappings
- Knowledge of SAP IDOC processing and monitoring services including the SAP PI IDOC sender and receiver adapters to transform messages from SAP IDOC to XML format
- Knowledge of SAP client / server proxy technology
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JOB QUALIFICATIONS
Education:
· Bachelor's degree preferred.
· ITSM foundation training desired.
PROFESSIONAL SKILLS
· Fluent English language skills required: verbal and written communication.
· Nice to have: Know-how in basic MDG data models/ UI / Workflows; configuration, data replication framework.
· Self-motivated and disciplined.
· Strong stakeholder relationship management skills.
· Strong investigative and analysis skills.
· Strong technical and process design and implementation skills.
· Strong communication and presentation skills along with the ability to work in a highly collaborative environment.
· Ability to work creatively and analytically in a problem-solving environment.
· Manages multiple priorities in a high-pressure environment.
WHAT WE OFFER
Life, Major, and dental insurance.
Food Vouchers.
Saving Fund.
Christmas bonus.
Performance Bonus
Vacation Days above the law.
And more ...