Technical Specialist

As a Technical Specialist, you will:

General Accountabilities

  • Onboarding and Offboarding:
    • Coordinate Onboarding: Assist with the logistics of new employee onboarding, including scheduling and preparing materials.
    • Support New Hires: Assist with onboarding activities, providing guidance and technical support to new hires throughout the process.
    • Offboarding Support: Assist with offboarding processes, including account deactivation, equipment retrieval, etc.
  • Technical Support:
    • Tier 2 Support: Handle technical escalations and more advanced inquiries beyond the skills of Level 1 support.
    • Issue Resolution: Troubleshoot hardware and software issues, providing timely solutions to end-users.
    • Documentation: Maintain accurate records of support requests, resolutions, and knowledge base articles.
    • Collaboration: Work closely with Level 1 support and other IT teams to resolve complex issues.
  • Customer Service:
    • Excellent Communication: Communicate effectively with end-users, explaining technical concepts in a user-friendly manner.
    • Customer Satisfaction: Ensure a positive customer experience by resolving issues promptly and professionally.
    • Empathy: Show empathy and patience when assisting users with technical challenges.
  • Compliance and Security:
    • Adhere to Policies: Ensure compliance with company policies, security protocols, and industry best practices.
    • Security Awareness: Educate end-users on security practices and help prevent security breaches.
    • Data Protection: Safeguard sensitive information during onboarding and offboarding processes.

Job Qualifications


  • Bachelor's in Computer Science or a related field.
  • ITSM foundation training is required.
  • Level 2 help desk or technical support role.

Technical Skills:

  • Minimum of 6 months in a help desk or technical support role.
  • Troubleshooting skills and knowledge.
  • Proficiency in Windows and macOS environments.
  • Familiarity with Active Directory, Exchange, and Office 365.
  • Basic networking knowledge (TCP/IP, DNS, DHCP).
  • Certifications: Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

Professional Skills

  • Fluent  English language skills required: verbal and written communication. 
  • Effective communication and problem-solving skills.
  • Able to write technical work instructions to add value to the teams’ operations.
  • Experience working with multicultural teams and customers. 
  • Self-motivated and disciplined. 
  • Strong investigative and analysis skills. 
  • Customer-focused: Strong customer service orientation and problem-solving skills.
  • Team Player: Collaborative mindset and ability to work well within a team.



Medical, Dental and Life Insurance. Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.


Vacation and Holiday.

Save on commute

Paid office parking.

Discount Programs

Medical-related discounts.

 Prime location

In the heart of Puebla, with views of Popocatepetl volcano, restaurants and amenities close by.

 Sponsored Events

Team social events and Christmas Dinner.

 Sport Activity

Join your colleagues in various sports activities in the area.

 Eat & Drink

Enjoy a kitchen stocked with drinks, coffee, and snacks at low cost.