Open Position

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Storage Engineer

Puebla, Mexico

We're looking for a talented and experienced Storage Engineer to join our Managed Solution Center team. The Storage Engineer will be responsible for hardware/software installations, implementation of specialized software, system integrations/transitions, troubleshooting customer environments, and reviewing/recommending storage designs and implementations on the storage platform within multi-tenant environments, also the Storage Engineer is responsible for managing escalated backup and recovery incidents and service requests through completion.

Responsibilities

  •  We are looking for a person to manage and perform the following tasks:
  • Analyze, design, test, document, and implement solutions for continuous data availability, integrity, backup, and protection

  • Install, configure, and maintain storage solutions for SAN, NAS, Data De-Duplication, and Enterprise Back-up.

  • Install, configure, and maintain storage infrastructure, including software, management, system backups, etc.

  • Provide problem analysis, determination, and resolution using industry-standard utilities/tools and creative thinking.

  • Develop operational processes and documentation for day-to-day Storage tasks.

  • Develop processes and documentation regarding setup and failover for Storage customers.

  • Customer resolution and escalation assistance calls.

  • Performs other duties as assigned.

  • Remote manage customer systems and develop runbooks specific to customer environments.


Job Qualifications

Education
  • Bachelor's degree preferred.

  • ITSM Foundation training is required.

  • IBM Storwize, Cisco & Linux, and/or related industry certifications are a plus.
  • Security Compliance experience: SOC, PCI, ISO 27001, or SOX preferred.

Experience

  • 2+ years were implementing and administering data de-depublication platforms or equivalent combination of education and experience. 
  • 5+ years of Storage Systems Engineering support experience in a multi-tenant environment (Managed Services preferred).
  • 5+ years were implementing and administering storage devices and/or SAN network switches. 
  • Fibre Channel and/or IP Storage Devices
  • IBM Storwize/FlashSystem and/or SAN Volume Controller (required)
  • EMC Data Domain (required)
  • NetApp FAS (desired)
  • NetApp E-series (desired)
  • Deployment and administration of Linux Virtual Machines (highly desired)
  • Experience with Cisco SAN networking (required) and Brocade SAN networking (highly desired)


Professional Skills

  • Fluent English language skills required: verbal and written communication.
  • Experience working with multicultural teams and customers.
  • Self-motivated and disciplined.
  • Time management and organizational skills.
  • Excellent meeting facilitation skills, including teleconference and web conference.
  • Ability to make decisions and resolve incidents.
  • Ability to explain technical concepts to management, team members, and customers.
  • Participate in a rotating 24/7 on-call schedule responding to critical issues.

 

 


 



 Benefits

Healthcare, dental, life insurance, savings fund, Christmas bonus, grocery bonus, annual bonus

 PTOs

Vacation, Sick, Holiday, and paid leaves

 Save on commute

Paid office parking

 Discount Programs

Medical-related discounts

 Prime location

In the heart of Puebla, with views of Popocatepetl volcano, restaurants and amenities close by

 Sponsored Events

Team social events, Holiday dinner

 Sport Activity

Join your colleagues in various sports activities in the area

 Eat & Drink

Enjoy a kitchen stocked with drinks, coffee, and snacks free of charge