Security Analyst will assist in monitoring and detecting threats and
cybersecurity attacks. Work independently as well as with other members of the
SOC team to analyze system and security events, threat and vulnerability
advisories, and cyber threat intelligence to identify malicious activity and
potential attacks to alert internal clients to prevent or respond to incidents.
Monitor network and system security events, conduct threat hunting through
event data and activity logs, develop alarms for suspicious or malicious
activity, escalate alerts to internal and external clients, and prepare reports
to summarize detected activities. Execute and assist with creating operational
processes for consistent monitoring of client environments.
Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient, and knowledgeable manner and meet all monthly customer Service Level Agreements.
Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
Provides statistical and performance feedback and coaching on a regular basis to each team member.
Writes and administers performance reviews for skill improvement.
Assists the manager with the daily operation of the call center including the development, analyses, and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs.
Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.
Ensures employees have appropriate training and other resources to perform their jobs.
Addresses disciplinary and/or performance problems according to company policy.
Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.
Bachelor's degree or equivalent experience
ITSM foundation training is required.
Cybersecurity certifications are a plus.
1+ years in Cyber Security or I.T role with extensive knowledge of IT landscapes.
Experience with Windows & UNIX-based operating systems, and networked environments.
Knowledge of LAN/WAN design and general internetworking technologies.
Knowledge and experience working with next-gen AV EDR (Endpoint Detection and Response) Cisco AMP, CrowdStrike, and Microsoft ATP Defender is a plus.
Knowledge of Cisco Umbrella (SIG) technologies is a plus.
Knowledge of MS Sentinel (SIEM) and other SIEM technologies is a plus.
Knowledge of Qualys and other vulnerability management scanners is a plus.
Knowledge of Microsoft Azure and Microsoft Defender for Cloud is a plus.
Fluent English language skills required: verbal and written communication.
Have strong interpersonal and communication skills: capable of training users in complex topics and making presentations to internal groups.
Able to write technical work instructions to add value to the teams’ operations
Experience working with multicultural teams and customers.
Self-motivated and disciplined.
Strong investigative and analysis skills.
Strong technical and process design and implementation skills.
Experience defining, creating, and managing procedures.
Medical, Dental and Life Insurance. Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.
Vacation and Holiday.
Save on commute
Paid office parking.
In the heart of Puebla, with views of Popocatepetl volcano, restaurants and amenities close by.
Team social events and Christmas Dinner.
Join your colleagues in various sports activities in the area.
Eat & Drink
Enjoy a kitchen stocked with drinks, coffee, and snacks at low cost.