Security Analyst

Puebla, Mexico


The Security Analyst will assist in monitoring and detecting threats and cybersecurity attacks. Work independently as well as with other members of the SOC team to analyze system and security events, threat and vulnerability advisories, and cyber threat intelligence to identify malicious activity and potential attacks to alert internal clients to prevent or respond to incidents. Monitor network and system security events, conduct threat hunting through event data and activity logs, develop alarms for suspicious or malicious activity, escalate alerts to internal and external clients, and prepare reports to summarize detected activities. Execute and assist with creating operational processes for consistent monitoring of client environments.  

General Accountabilities

Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient, and knowledgeable manner and meet all monthly customer Service Level Agreements.

Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.

Provides statistical and performance feedback and coaching on a regular basis to each team member.

Writes and administers performance reviews for skill improvement.

Assists the manager with the daily operation of the call center including the development, analyses, and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs.

Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.

Ensures employees have appropriate training and other resources to perform their jobs.

Addresses disciplinary and/or performance problems according to company policy.

Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.

Job Qualifications


 Bachelor's degree or equivalent experience 

ITSM foundation training is required.

Cybersecurity certifications are a plus.


Technical Skills:

1+ years in Cyber Security or I.T role with extensive knowledge of IT landscapes. 

Experience with Windows & UNIX-based operating systems, and networked environments.  

Knowledge of LAN/WAN design and general internetworking technologies. 

Knowledge and experience working with next-gen AV EDR (Endpoint Detection and Response) Cisco AMP, CrowdStrike, and Microsoft ATP Defender is a plus. 

Knowledge of Cisco Umbrella (SIG) technologies is a plus. 

Knowledge of MS Sentinel (SIEM) and other SIEM technologies is a plus. 

Knowledge of Qualys and other vulnerability management scanners is a plus. 

Knowledge of Microsoft Azure and Microsoft Defender for Cloud is a plus.  

Professional Skills

Fluent  English language skills required: verbal and written communication. 

Have strong interpersonal and communication skills: capable of training users in complex topics and making presentations to internal groups.  

Able to write technical work instructions to add value to the teams’ operations 

Experience working with multicultural teams and customers. 

Self-motivated and disciplined. 

Strong investigative and analysis skills. 

Strong technical and process design and implementation skills. 

Experience defining, creating, and managing procedures. 


Medical, Dental and Life Insurance. Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.


Vacation and Holiday.

Save on commute

Paid office parking.

Discount Programs

Medical-related discounts.

 Prime location

In the heart of Puebla, with views of Popocatepetl volcano, restaurants and amenities close by.

 Sponsored Events

Team social events and Christmas Dinner.

 Sport Activity

Join your colleagues in various sports activities in the area.

 Eat & Drink

Enjoy a kitchen stocked with drinks, coffee, and snacks at low cost.