SAP PI/PO Consultant

Puebla, Mexico


The SAP PI-PO is a position that provides an opportunity to work in a fast-paced collaborative environment where they have to be monitoring our and customer infrastructure and resolve any incident that appear.


·        Takeover of incoming customer requests and incidents in SAP and non-SAP area 

·        Dispatch incoming tickets to the respective teams

·        Effectively collaborate with 2nd and 3rd level teams

·        Transfer and development of the business processes of our customers

·        Take on ticket resolution for dedicated services 

·        Follow-up on ticket resolution & Ensure escalation of ticket where necessary 

·        Ensure timely resolution of tickets

·        Provide input for process improvements

·        Documentation of the processes and applications

·        Daily monitoring of EDI interfaces and MDG +troubleshooting



·        Proven experience as power-user/key-user/consultant in 2 or more SAP logistics modules like SD, MM, MDG, EDI

·        SAP know-how in EDI & MDG related modules, financial processes, and business partner management

·        SAP OTC with EDI and IDOC integration knowledge with Vendor and third parties

·        Proven understanding of EDI formats, IDOCs, and SAP ERP

·        SAP customizing knowledge needed



·        Bachelor's degree preferred.

·        ITSM foundation training required.


·        Fluent English language skills required: verbal and written communication.

·        Nice to have: Know-how in basic MDG data models/ UI / Workflows; configuration, data replication framework.

·        Self-motivated and disciplined.

·        Strong stakeholder relationship management skills.

·        Strong investigative and analysis skills.

·        Strong technical and process design and implementation skills.

·        Strong communication and presentation skills along with the ability to work in a highly collaborative environment.

·        Ability to work creatively and analytically in a problem-solving environment.

·        Manages multiple priorities in a high-pressure environment.