Open Position

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Microsoft Applications Engineer

Puebla, Mexico

The Microsoft Applications Engineer will be responsible for providing design, deploying, configuring and support of desktop technologies in a distributed environment. The Engineer will have to stay up to date with offered software applications and services, so you can integrate them into your systems as soon as possible. Regular research and studying of new applications are a primary responsibility.

General Accountabilities

  • Administration of Microsoft Applications and Desktop Platforms. 

  • Knowledge in any of Microsoft Technologies: Exchange, SharePoint, Teams, Security and/or Compliance.

  • Understanding of Windows Active Directory, Azure Active Directory, M365 and Microsoft Cloud Technologies. 

  • Experience with Microsoft 365 administration.

  • Managed an environment with 200 or more accounts.

  • Experience supporting systems by optimizing performance, resolving production problems, and providing timely follow-up on reported problems.

  • Resolving application issues across IaaS/PaaS/SaaS.

  • Interpreting and maintaining systems documentation. 

  • Provide root cause analysis of reported incidents.

  • Experience with monitoring systems and troubleshooting concepts. 

  • Experience with scripting. 

Job Qualifications

Education:

  • Bachelor’s degree preferred.

  • ITSM foundation training required.

Experience:

  • 3+ years of IT experience.

  • 1+ years on Cloud platforms.

  • Experience Microsoft Technologies.

Professional Skills

  • Fluent English language skills required: verbal and written communication.

  • Experience working with multicultural teams and customers.

  • Self-motivated and disciplined.

  • Excellent meeting facilitation skills, including teleconference and web conference.

  • Ability to make decisions and resolve incidents.

  • Ability to explain technical concepts to Management, team members and customers.

  • Proficient in Microsoft Office product suite.

  • Participate in a rotating 24/7 on-call schedule responding to critical issues.



Benefits

Medical, Dental and Life Insurance. Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.

PTOs

Vacations and Holidays.

Save on commute

Paid office parking.

Discount Programs

Medical related discounts.

Prime location

In the heart of Puebla, with views of Popocatepetl volcano, restaurants and amenities close by.

Sponsored Events

Team social events and Christmas Dinner.

Sport Activity

Join your colleagues in various sport activities in the area.

Eat & Drink

Enjoy a kitchen stocked with drinks, coffee, and snacks free of charge.