The iSeries Engineer will be responsible for platform and workload migrations, implementation of specialized software, system integrations/transitions, troubleshooting customer environments, and reviewing/recommending systems designs and implementations on the iSeries platform within multi-tenant environments. The iSeries Engineer is responsible for managing escalated backup and recovery incidents and service requests through completion.
Migration of iSeries workload between environments or platforms, or IBM Cloud.
Ensure the operational integrity of all production iSeries infrastructure.
Administration of iSeries environments including security controls, TCP/IP, BRMS, Job control, performance and capacity planning, system and PTF updates, and license management.
Architecture and implementation of iSeries management and monitoring platforms.
VIO server management and implementation.
LPAR virtualization implementation.
Design and implementation of disaster recovery and high availability solutions for iSeries.
Operation of tape management solutions, including physical and virtual tape libraries.
Job flow and application programing on iSeries.
Client access implementation and support.
Develop operational processes and documentation for day-to-day iSeries tasks.
Develop processes and documentation regarding setup and failover for iSeries customers.
Customer resolution and escalation assistance calls.
Bachelor’s degree in related field.
ITSM certification preferred, ITSM foundation training required.
5+ years of iSeries L3/Engineering support experience in a multi-LPAR and multi-tenant environment (Managed Services preferred).
iSeries / POWER platform certification preferred.
Understanding and application of backup, recovery, and high availability platforms for iSeries: BRMS, iTera, Qedd, and MiMiX.
IBM Cloud experience desired, either IBM directly or through Google.
Strong knowledge of support desk software with awareness of ITIL Service Desk process.
Knowledge and experience of defining, creating, and managing procedures.
Security compliance experience: SOC, PCI, ISO 27001 or SOX preferred.
Excellent verbal and written communication in English is required.
Excellent meeting facilitation skills, including teleconference and web conference.
Excellent skills in math to calculate currency exchanges and summary data.
Strong stakeholder relationship management skills, proven ability to manage by influence.
Must be able to handle multiple tasks with changing priorities, communicating changes in scope and schedule to all parties concerned.
Proficient in Microsoft Office product suite.
Participate in a rotating 24/7 on-call schedule responding to critical issues.
Medical, Dental, Vision and Life Insurance. Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.
Vacation, Sick Days, Holiday, and Paid Leaves.
Save on commute
Paid office parking.
Medical related discounts.
In the heart of Puebla, with views of Popocatepetl volcano, restaurants and amenities close by.
Team social events and Christmas Dinner.
Join your colleagues in various sport activities in the area.
Eat & Drink
Enjoy a kitchen stocked with drinks, coffee, and snacks free of charge.