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Collaboration Network Engineer

Puebla, Mexico

Collaboration Network Engineer is responsible for provision, installation/configuration, operation, and maintenance of collaboration systems hardware and software and related infrastructure. This person is expected to be proficient in Cisco Contact Center, 3rd Party Applications and UC (Unified Collaboration) delivering multiple projects for traditional and converged network technologies. This individual should be a qualified collaboration network Engineer with up-to-date hands-on skills. In addition, the ability to interact with distributed engineers, customers, and all levels of senior executive staff. 

General Accountabilities

  • Anticipates potential problems associated with network infrastructure or service level trends. 

  • Must be able to handle multiple tasks with changing priorities, communicating changes in scope and schedule to all parties concerned. 

  • Assisting in network architectures and designs, including architectural standards and principles, general design documentation, bills of material, and configurations. As well as business analysts in resolving reported customer issues. 

  • Creating and maintaining system documentation and infrastructure drawings. 

  • Review system logs assuring optimal performance. 

  • The incumbent may be asked to perform other duties as apparent or assigned. 

  • Engineering, configuration, installation, maintenance and upgrade Cisco Collaboration Solutions. 

  • Providing technical support to various customers and departments/users. 

  • Reviewing anomalies that are broad and potentially service impacting. 

  • Researching, evaluating and recommending hardware and software solutions. 

  • Planning of implementation activities prior to the installation of network hardware. 

  • Familiarity with networking tools (ping, tracert, nslookup, VoIP & ISDN/R2 debug, RTMT, CIPC, etc.) 

  • Knowledge and skills with Cisco Collaboration Solutions. 

  • Knowledge of H.323, MGCP, SIP, SCCP protocols, codecs (G.711, G.729, etc.) and Digital/Analog telephony. 

  • Understanding of different telephony modules, cads/ports: CUE, CME, PDVM, VWIC, E1/T1, FXO, FXS, etc. 

  • Knowledge of TCP/IP, RTP, sRTP, QoS. Transcoders, MTPs, Conferences, MoH. 

  • Experience with Contact Center applications and tools: Reporting, Recordings, Dialers, Fax, Wallboards; Calabrio, Nuance, Acquedon Dialer, Xmedius Fax is preferred.


Technical Skills

  • 2+ years collaboration network engineering experience in large Enterprise environments or MSP. 

  • MSP and consulting experience highly preferred. 

  • CCNA (Collaboration) certification preferred or equivalent experience. 

  • Experience working in enterprise datacenter is preferred. 

  • Experience with Cisco Call Manager, Cisco Unity, IM & Presence is required. 

  • Experience with Contact Center environment and 3rd Party Application is preferred. 

Job Qualifications

Education: 

  • Bachelor's degree preferred. 

  • ITSM foundation training required. 


Professional Skills

  • Fluent English language skills required: verbal and written communication. 

  • Self-motivated and disciplined. 

  • Strong investigative and analysis skills. 

  • Strong technical and process design and implementation skills. 

  • Strong communication and presentation skills along with the ability to work in a highly collaborative environment. 

  • Customer focus and ability to manage customer expectations. 

  • Ability to work creatively and analytically in a problem-solving environment. 

  • Manages multiple priorities in a high-pressure environment. 

  • Have strong inter-personal and communication skills. 

  • Able to write intricate system and user documentation.  

  • Excellent organizational skills with the ability to visualize the big picture and manage last minute details.  

 

 

 Benefits

Medical, Dental, and Life Insurance. Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.

 PTOs

Vacation, Sick Days, Holiday, and Paid Leaves.

Save on commute

Paid office parking.

Discount Programs

Medical related discounts.

 Prime location

In the heart of Puebla, with views of Popocatepetl volcano, restaurants and amenities close by.

 Sponsored Events

Team social events and Christmas Dinner.

 Sport Activity

Join your colleagues in various sport activities in the area.

 Eat & Drink

Enjoy a kitchen stocked with drinks, coffee, and snacks free of charge.