Open Position

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CMDB Systems Analyst

Puebla, Mexico

The Configuration Management Database (CMDB) Analyst role is a key player in the  development and maintenance of an organizations Configuration Management System (CMS). Through close collaboration with resources from various departments, analyzing the details of system diagrams, and leveraging expertise in a wide variety of tools (i.e. SolarWinds, Cisco Prime, AirWatch, InTune, ServiceNow, IFS Assyst, Odoo, Qualys, etc.), the Analyst gathers details/data regarding assets known as Configuration Items (CIs).

General Accountabilities

  • Gather information regarding Configuration Items (CIs) from a variety sources/tools and system diagrams and drawings of various formats (PDF, Visio, MS Word, PowerPoint, etc.) 

  • Ensure that CI data is properly formatted and configured using advanced features within Microsoft Excel or other software platforms. 

  • Ensure all Configuration Items (CIs) are properly formatted, uploaded, and maintained within the CMS/CMDB. 

  • Enforce the implementation of policies and procedures to assure compliance with applicable regulatory and legal requirements as well as ITSM and ITIL best practices. 

  • Provide guidance on implementing the CMS/CMDB change management processes to ensure compliance with established policies, standards, procedures, work instructions, playbooks, and customer contract obligations. 

  • Support incident management staff in Incident Response (IR), Incident Management activities as needed. 

  • Serve as an escalation point to properly route CMDB related events and incidents to the appropriate teams, stakeholders, processes, and workflows. 

  • Conduct continuous benchmarking of industry trends and standards to identify program improvements and best practices.  

  • Contribute to the oversight and monitoring of the CMS/CMDB by working with the appropriate risk management and compliance teams. 

  • Support internal and external audits where the CMS/CMDB is in scope. 

  • Contribute to the development and maintenance of policies, standards, procedures, methodologies, work instructions, and knowledge base documents to ensure that best practices are enforced.

  • Participate in the delivery of company-wide awareness and training activities. 

  • Participate in industry relevant workshops, conventions, and working groups. 

  • Collaborate with and support all other departments in the execution of company objectives. 

 

 

Job Qualifications

Education:

  • Bachelor’s degree preferred.

  • ITSM foundation training required.

Experience:

  • At least 3 years of work experience in Information Systems or related field.
  • Computer-based area of study, or equivalent experience in a related field.


Professional Skills

  • Fluent English language skills required: verbal and written communication.

  • Must be self-motivated with strong sense of ownership, accountability, focus, urgency, and follow-through. 

  • Excellent documentation skills. 

  • Attention to detail. 
  • Experience working with multicultural teams and customers.

  • Self-motivated and disciplined.

  • Excellent meeting facilitation skills, including teleconference and web conference.

  •  Ability to work and follow ITIL processes for change management and ticket management.

 



 Benefits

Medical, Dental and Life Insurance. Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.

 PTOs

Vacations and Holidays.

 Save on commute

Paid office parking.

 Discount Programs

Medical related discounts.

 Prime location

In the heart of Puebla, with views of Popocatepetl volcano, restaurants and amenities close by.

 Sponsored Events

Team social events and Christmas Dinner.

 Sport Activity

Join your colleagues in various sport activities in the area.

 Eat & Drink

Enjoy a kitchen stocked with drinks, coffee, and snacks free of charge.