Open Position


Automation Engineer

Puebla, Mexico

As a member of the Automation team, you will be responsible for maintaining, updating, and creating monitoring and automated deployment of various infrastructure components. Also, you will design, develop, and maintain various automated workflows interacting with both local and cloud-based components within the multi-tenant environment. 

General Accountabilities

  • Maintain, extend, and create new monitoring and alerting solutions.

  • Managing CI/CD pipelines and creation of automated testing pipelines.

  • Experience working with Linux systems (RHEL) in a Production multi-tenant environment.

  • Configure and manages the delivery of ITSM solutions and customer portals.

  • Create, maintain, and implement scripted solutions to drive efficiencies and configuration consistency.

  • Automate configuration management and deployments through Ansible.

  • Experience with identifying areas for operational improvement spanning multiple technical disciplines.

  • Coordinating with other disparate teams demonstrating an understanding of the consequences of technological choices within a multi-tenant environment. 

Job Qualifications


  • Bachelor’s degree in related field.

  • ITSM certification preferred, ITSM foundation training required.


  • 1+ years of experience programming, practicing DevOps, or automating workloads.

  • Experience with monitoring and event management technologies.

  • Linux administration or engineering experience in RHEL, CentOS, or Ubuntu.

  • Experience managing ITSM platforms such as — Cherwell, ServiceNow, and others.

  • Experience interacting with RESTful APIs and orchestrating workflow interactions in Python, Ansible, Javascript, GoLang, and others.

  • Experience with managing monitoring solutions such as Zabbix, Prometheus, Halcyon, and others.

  • Understanding of diverse virtualization platforms such as, but not limited to VMware vSphere, VMware Cloud Director, OpenStack or IBM PowerVM a plus.

  • Hands-on experience with configuration management solutions such as Ansible, Puppet, etc.

  • Understanding and experience leveraging RESTful APIs, and managing infrastructure as code

  • Industry technical certifications such as -- AWS (SA, DevOps, SysOps) or Azure/GCP equivalent – highly-desired 

Professional Skills

  • Excellent verbal and written communication in English is required.

  • Excellent meeting facilitation skills, including teleconference and web conference.

  • Excellent skills in math to calculate currency exchanges and summary data.

  • Strong stakeholder relationship management skills, proven ability to manage by influence.

  • Must be able to handle multiple tasks with changing priorities, communicating changes in scope and schedule to all parties concerned.

  • Proficient in Microsoft Office product suite.

  • Participate in a rotating 24/7 on-call schedule responding to critical issues.


Medical, Dental, Vision and Life Insurance. Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.


Vacation, Sick Days, Holiday, and Paid Leaves.

Save on commute

Paid office parking.

Discount Programs

Medical related discounts.

Prime location

In the heart of Puebla, with views of Popocatepetl volcano, restaurants and amenities close by.

Sponsored Events

Team social events and Christmas Dinner.

Sport Activity

Join your colleagues in various sport activities in the area.

Eat & Drink

Enjoy a kitchen stocked with drinks, coffee, and snacks free of charge.