Open Position

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AMS Consultant

Puebla, Mexico

The AMS Consultant is responsible for Takeover of incoming customer requests and incidents in SAP and non-SAP area

(ranging from L1 to L3).

General Accountabilities

  • Dispatch incoming tickets to the respective teams.

  • Take on ticket resolution for dedicated services.

  • Follow-up on ticket resolution.

  • Ensure escalation of ticket where necessary.
  • Ensure timely resolution of tickets.
  • Provide input for process improvements.
  • Documentation of the processes and applications.
  • Clarifying the interfaces between the different areas.
  • Take over tasks from SAP implementation projects and rollouts.
  • Monitoring & functional activities.

Job Qualifications

Education:

  • Bachelors degree in related field.

  • ITSM certification preferred, ITSM foundation training required.

Experience:
  • 1+ year as SAP consultant.

  • Willingness of expanding knowledge and development in the area of SAP Sales (CRM, TPM - Trade Promotion Management & other Sales apps integrated with SAP).

  • Ability to analyze root cause of problemas for quick issue resolution.

  • Experience and passion in usage and working with mobile apps.

  • SAP SD knowledge would be a plus.

  • ABAP understanding would be a plus.

  • SQL basic knowledge.

Skills

  • Excellent verbal and written communication in English is required.

  • Excellent meeting facilitation skills, including teleconference and web conference.

  • Strong stakeholder relationship management skills, proven ability to manage by influence.

  • Very high customer and service orientation.

  • Ready and willing to face challenges and continuos learn.

Benefits

Healthcare, dental, vision, life insurance, savings fund, Christmas bonus, grocery bonus, annual bonus

PTOs

Vacation, Sick, Holiday, and paid leaves

Save on commute

Paid office parking

Discount Programs

Medical related discounts

Prime location

In the heart of Sonata, with views of Popocatepetl volcano, restaurants and amenities close by

Sponsored Events

Team social events, Holiday dinner

Sport Activity

Join your colleagues in various sport activities in the area

Eat & Drink

Enjoy a kitchen stocked with drinks, coffee, and snacks free of charge