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Process Manager

1 open positions




Sonata, Lomas de Angelopolis II
72830 Puebla, PUE
Mexico
05/12/2024 14:04:45

Monitoring Practitioner

1 open positions




Sonata, Lomas de Angelopolis II
72830 Puebla, PUE
Mexico
26/11/2024 10:32:52

Growth Team Content Manager

1 open positions




Sonata, Lomas de Angelopolis II
72830 Puebla, PUE
Mexico
03/12/2024 14:33:01

NOC Specialist

1 open positions

JOB SUMMARY

The NOC Specialist is a position that provides an opportunity to work in a fast-paced collaborative environment where they have to be monitoring our and customer infrastructure and resolve any incident that appear.


GENERAL ACCOUNTABILITIES

·        Analysis and verification of monitoring alerts to produce incident identification, classification and prioritization.

·        Create, improve and maintain monitoring alerts based on the correlation of different sources of data.

·        Operate and maintain Operative Systems like Windows Desktop, Windows Server and Linux.

·        Operate and maintain various network devices like switches, routers, firewalls, IDS/IPS etc.

·        Operate and maintain various IT Services like Active Directory, File Systems, Antivirus, Backups, etc.

·        Respond to security incidents and investigations working closely with customers and IT providers, following SLA requirements and ITSM Processes.

 

TECHNICAL SKILLS

·        1+ year of experience in a Customer Service monitoring operational environment.

·        Good technical understanding of network fundamentals and common internet protocols.

·        CCNA R&S is a plus.


JOB QUALIFICATIONS

Education:

·        Bachelor's degree preferred.

·        ITSM foundation training required.

 

PROFESIONNAL SKILLS

·        Fluent English language skills required: verbal and written communication.

·        Self-motivated and disciplined.

·        Strong stakeholder relationship management skills.

·        Strong investigative and analysis skills.

·        Strong technical and process design and implementation skills.

·        Strong communication and presentation skills along with the ability to work in a highly collaborative environment.

·        Ability to work creatively and analytically in a problem-solving environment.

·        Manages multiple priorities in a high-pressure environment.



Sonata, Lomas de Angelopolis II
72830 Puebla, PUE
Mexico
11/12/2024 15:04:43

Sr. QA Engineer


Sonata, Lomas de Angelopolis II
72830 Puebla, PUE
Mexico
04/11/2024 17:49:22

Network Engineer

Is responsible for the design, provision, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This person is expected to be a subject matter expert managing converged network technologies. Will also input to network architecture to ensure appropriate technology strategy to meet business requirements. This individual should be a highly qualified network with up-to-date hands-on skills. In addition, the ability to interact with distributed engineers, customers, and all levels of senior executive staff.

Sonata, Lomas de Angelopolis II
72830 Puebla, PUE
Mexico
05/12/2024 15:46:40

Service Desk Agent

The Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.

Sonata, Lomas de Angelopolis II
72830 Puebla, PUE
Mexico
11/12/2024 13:32:22

Project Manager (PM)

The Project Manager is responsible for managing multiple small and medium customer-facing engagements from receiving the signed SOW to completion of services across all of the Converge practice groups.  

Sonata, Lomas de Angelopolis II
72830 Puebla, PUE
Mexico
05/12/2024 16:12:31

Network Specialist

The Network Specialist is responsible for the implementation, configuration, and maintenance of hardware and software systems related to network infrastructure. This professional is expected to be an expert in network technologies, ensuring the performance and security of existing systems. Additionally, they will contribute to optimizing network architecture to meet business requirements, collaborating closely with other technical teams and stakeholders.

Sonata, Lomas de Angelopolis II
72830 Puebla, PUE
Mexico
06/12/2024 10:41:06

Sr. MSFT Dynamics Consulting

Is a specialist in Microsoft Dynamics 365 who is responsible for developing solutions, implementing services, and improving processes.

Sonata, Lomas de Angelopolis II
72830 Puebla, PUE
Mexico
22/11/2024 12:12:04

Front End - Software Engineer

IBM Power for Google Cloud (IP4G) is a rapidly growing public cloud infrastructure platform with a global presence in Google Cloud. IP4G allows the largest enterprises to modernize the infrastructure that supports their mission-critical workloads. We are seeking an experienced Software Engineer to guide, design, and build front-end user experiences for our platform. You will work with our team of backend engineers to completely renew the web UI experience for our users.

Sonata, Lomas de Angelopolis II
72830 Puebla, PUE
Mexico
19/11/2024 17:54:39

Oracle DBA

1 open positions

Linux administrators are back-end IT specialists who install, configure, and maintain Linux operating systems in a variety of organizations. This role involves server-side operations and troubleshooting tasks that support business-critical and development activities. Linux administrators also configure user access and monitor system stability and security through deployment and everyday use.

Sonata, Lomas de Angelopolis II
72830 Puebla, PUE
Mexico
10/12/2024 14:54:38

IOC Specialist

The IOC Specialist is a position that provides an opportunity to work in a fast-paced collaborative environment where they have to be monitoring our and customer infrastructure and resolve any incident that appear.

Sonata, Lomas de Angelopolis II
72830 Puebla, PUE
Mexico
11/12/2024 14:47:56

Software Developer (Odoo)

1 open positions

We are seeking a skilled Odoo Developer with experience in Azure Infrastructure and Azure DevOps to join our growing development team. The ideal candidate will have a strong background in Python programming, as well as experience with the Odoo framework. In addition, the ideal candidate should have a good understanding of Azure Infrastructure and Azure DevOps, including the ability to set up and manage cloud environments, automate deployments, and implement continuous integration and delivery (CI/CD) pipelines.

27/11/2024 11:48:16

Technical Specialist -IT

1 open positions


Sonata, Lomas de Angelopolis II
72830 Puebla, PUE
Mexico
10/12/2024 12:38:55

Service Desk Manager

1 open positions

Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.

Sonata, Lomas de Angelopolis II
72830 Puebla, PUE
Mexico
03/12/2024 12:03:14